LEGAL NOTICES
Contact Information
We practise law in the United Kingdom through Plane Legal LLP. Plane Legal LLP is a limited liability partnership registered in England and Wales with registered number OC345353 and registered office at 63 Queens Road, Cowes, Isle of Wight, PO31 8BW, England. Plane Legal LLP is authorised and regulated by the Solicitors Regulation Authority (SRA) of England and Wales, whose regulations can be found on their website at www.sra.org.uk. Plane Legal LLP is registered for VAT purposes with VAT registration number 976 067 187. The members of Plane Legal LLP are Julia Salt (Julia Bailey) and Graham Bailey.
Contact details for our office in the United Kingdom can be found here.
Client Care
Plane Legal LLP is committed to providing the highest quality of service to our clients. If you are a client and you are dissatisfied with any aspect of the service provided to you we would ask that in the first instance you contact the partner responsible for the matter who will be happy to discuss the matter with you. If you are still dissatisfied, then you are entitled to invoke our complaints process. A copy of the firm's complaints procedure may be obtained from Graham Bailey (Graham.bailey@planelegal.com).
If the matter is still not resolved at the conclusion of our complaints process, you may be entitled to ask the Legal Ombudsman of England and Wales to consider your complaint. A complaint to the Legal Ombudsman must normally be made within six months of the date of the conclusion of a firm's complaints process and no more than six years from the date of act/omission. Details of how to contact the Legal Ombudsman and further information, including the eligibility criteria for invoking the Legal Ombudsman's services, can be found at www.legalombudsman.org.uk. You have a right to challenge or complain about a bill. If all or part of a bill remains unpaid, we may be entitled to charge interest on the outstanding amount unless a client has raised an unresolved bona fide query.
The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.
We are not authorised by the UK Financial Conduct Authority.
Professional Regulation of our lawyers
Our lawyers are admitted as solicitors in England and Wales and are regulated by the Solicitors Regulation Authority.
Professional indemnity insurance
We have professional indemnity insurance from:
Miller Insurance Services LLP
70 Mark Lane
London
EC3R 7NQ